Privacy Policy

Information we collect

When you submit a booking enquiry we collect your name, phone number, email address, travel dates, number of guests and any remarks you share. We also collect basic booking details when you stay with us.

How we use it

Your information is used only to respond to your enquiry, confirm reservations, share rates and offers you have asked for, and improve our guest experience. We never sell your data.

Sharing

Details may be shared with our reservation and CRM partners strictly to process your enquiry, and with authorities where required by law.

Data retention & security

Enquiry records are retained only as long as needed for reservations and statutory requirements, and are protected with reasonable technical and organisational safeguards.

Your choices

You may ask us to update or delete your details, or to stop marketing communication, by writing to resv@excelhotelandresort.com.